Missed calls: who rang and who needs a call back

The problem

A missed call is often a missed booking

At peak times nobody gets to the phone. The number sits in the call log of a single phone, nobody knows whether someone has already called back, and the guest who got no answer books somewhere else. By the end of the evening nobody even knows how many calls were missed.

How JELO PRO helps

Every missed call reaches your staff, with the guest's name

You set it up once, on the restaurant's phone or with your operator: calls nobody answers are forwarded to a JELO PRO number, and we help you with the setup. Calls you answer never pass through us, so your main line can never go down because of us. Every missed call is recorded, and on the tablet or phone, in the dashboard and in Restaurant Mode, a full-screen alert opens with a sound: who called and when. The caller gets no automatic message: your staff call them back in person.

How it helps your restaurant

Concrete benefits for your venue

Only the calls nobody answers

Only unanswered calls are forwarded. When you pick up, the call goes ahead as it always has and never passes through us, so your main line can never go down because of us.

A full-screen alert

The restaurant's tablet or phone plays a sound and shows who called and when, in the dashboard and in Restaurant Mode. Nobody has to dig through the call log on someone's phone any more.

A name instead of a number

If the number is already among your guests or in earlier bookings, you see the guest's name. For an unknown number, your staff type the name once, and from then on that number shows the name.

“Called back” or “Not needed”

Your staff mark every call, so nobody rings the same guest twice and no call is forgotten.

A list and a counter

All missed calls for today, the past week or the past month in one place, with a count of the ones still waiting for a call back.

Set up with our help

Forwarding of unanswered calls is set up once, on the restaurant's phone or with your operator, and we help you do it. The feature is included in the Pro+ plan.

Try the system in your restaurant

Send us an enquiry and we will show you how the system could work for your restaurant.